Customer Service Administrator – West Midlands – SRS Recruitment Solutions
Website SRS Recruitment Solutions
CUSTOMER SERVICE ADMINISTRATOR – WEST MIDLANDS
Vacancy No – 3458
Our Client is an established award-winning supplier of natural stone and external porcelain tiles, located in the West Midlands. Established in 2008, they are a supplier to both builder’s merchants within buying groups and independent stockists alike. Due to continued success our Client has an exciting vacancy within the company, an opportunity to be part of an ever-growing team in a fast-paced environment.
Our Client is seeking a Customer Service Administrator to assist the sales team and yard staff with administration and general office duties. The successful candidate will be local to the company, have experience within an office setting (though training in specifics can be provided) and be competent in using Microsoft Office packages. Exceptional customer service will be of the upmost priority to the candidate – they will be able to monitor and keep regular contact with the customers, carry out courtesy calls, and as a varied role, they will be eager to assist in duties that may deviate from their job title when needed.
An overview of the position duties:
- Answer incoming sales calls, process sales
orders from receipt through to delivery, finding
ways to upsell at each opportunity.
- Cross check colleagues’ orders, pro-formas,
and raise any issues to ensure processes operate smoothly.
- Be aware of monthly sales targets and working
towards hitting these goals.
- Work hand in hand with yard staff to ensure they
have timely and accurate paperwork for orders.
- Liaise with and build on existing relationships with
customers, maintaining a fun and friendly but
- Deal with objections and grievances from stockist
clients and end user customers, establishing issues
and working alongside office staff to reach a resolution
all can be content with.
- An excellent knowledge and understanding of various IT
programmes to include Microsoft Office Word, Excel
and Outlook. A willingness and capability to learn and
be trained in our in-house operating systems is also crucial.
- The ability to work without direction supervision
(following training). Smart appearance, good literacy
and numerical skills and a flexible attitude towards
work are imperative.
- The ability to work as part of a team within the office;
communicating with colleagues both in the office and
outside of it in all areas, from importation and shipment
of products to maintaining contact with external
sales reps and managers.
- First-rate organisational skills to stay punctual and
co-ordinated with regards to workload, particularly
considering the peak landscaping season and our
- A confident, attentive and sociable phone manner
with all capabilities to handle more complicated calls,
including giving technical information (with training).
- Experience in sales, customer service and an office environment.
Preferable qualities and attributes:
- Own transport
- Some knowledge of the landscaping/building industry
or experience in a builder’s merchants or supplier
of natural products
Location/Area – WEST MIDLANDS – B73
Salary – NEGOTIABLE + EXCELLENT BENEFITS
To apply or to find out more contact Angela Adams on l No 01234 826450 Ext 3 or follow the link below to email. Please remember to refer to the Vacancy No – 3458 when applying for this position.
We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:
Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.
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