Customer Service Administrator – West Midlands – SRS Recruitment Solutions

Website SRS Recruitment Solutions


Vacancy No – 3458 

Vacancy Description      

Our Client is an established award-winning supplier of natural stone and external porcelain tiles, located in the West Midlands. Established in 2008, they are a supplier to both builder’s merchants within buying groups and independent stockists alike. Due to continued success our Client has an exciting vacancy within the company, an opportunity to be part of an ever-growing team in a fast-paced environment.

Our Client is seeking a Customer Service Administrator to assist the sales team and yard staff with administration and general office duties. The successful candidate will be local to the company, have experience within an office setting (though training in specifics can be provided) and be competent in using Microsoft Office packages. Exceptional customer service will be of the upmost priority to the candidate – they will be able to monitor and keep regular contact with the customers, carry out courtesy calls, and as a varied role, they will be eager to assist in duties that may deviate from their job title when needed.


 An overview of the position duties:

  • Answer incoming sales calls, process sales
    orders from receipt through to delivery, finding
    ways to upsell at each opportunity.
  • Cross check colleagues’ orders, pro-formas,
    and raise any issues to ensure processes operate smoothly.
  • Be aware of monthly sales targets and working
    towards hitting these goals.
  • Work hand in hand with yard staff to ensure they
    have timely and accurate paperwork for orders.
  • Liaise with and build on existing relationships with
    customers, maintaining a fun and friendly but
    professional rapport.
  • Deal with objections and grievances from stockist
    clients and end user customers, establishing issues
    and working alongside office staff to reach a resolution
    all can be content with.


Essential requirements:

  • An excellent knowledge and understanding of various IT
    programmes to include Microsoft Office Word, Excel
    and Outlook. A willingness and capability to learn and
    be trained in our in-house operating systems is also crucial.
  • The ability to work without direction supervision
    (following training). Smart appearance, good literacy
    and numerical skills and a flexible attitude towards
    work are imperative.
  • The ability to work as part of a team within the office;
    communicating with colleagues both in the office and
    outside of it in all areas, from importation and shipment
    of products to maintaining contact with external
    sales reps and managers.
  • First-rate organisational skills to stay punctual and
    co-ordinated with regards to workload, particularly
    considering the peak landscaping season and our
    customer’s requirements.
  • A confident, attentive and sociable phone manner
    with all capabilities to handle more complicated calls,
    including giving technical information (with training).
  • Experience in sales, customer service and an office environment.


Preferable qualities and attributes:

  • Own transport
  • Some knowledge of the landscaping/building industry
    or experience in a builder’s merchants or supplier
    of natural products

Location/Area – WEST MIDLANDS – B73 


To apply or to find out more contact Angela Adams on l No 01234 826450 Ext 3 or follow the link below to email. Please remember to refer to the Vacancy No – 3458 when applying for this position. 

We are constantly seeking candidates within the Construction Material Sales Sector in the following roles:

Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director.

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