Internal Sales Assistant – Bedminster – Kellaway

Kellaway Building Supplies

Website Kellaway Building Supplies

Kellaway Building Supplies aims to be the Merchant of Choice for Employees, we do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication. Kellaway Building Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth. To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Main Purpose of Job:
Management of customer sales ledger
Dealing with existing and prospect customers on the telephone and taking orders
Resolving queries
Building business relationships with key customer accounts
Selling to customers over the internal sales desk and trade counter
Following up potential leads
Cold calling new and existing customers
Dealing with suppliers
Stock control
Covering the sales counter

Main Requirements of Job:
Good customer service skills
Sales skills and negotiation experience
Good telephone manner
Experience in general building materials or related industry
Good administrative and communication skills

Main Tasks of Job:
Customer Service
Ensuring the highest level of customer satisfaction by delivering and, where possible,
exceeding customers’ expectations
Dealing promptly and efficiently with queries
Building business relationships with key customers

Maximising sales/margin
Ensuring that all contact with customers is correct and efficient
Management of customer sales ledger
Taking and processing correctly customers’ telephoned orders
Selling to customers over the internal sales desk & trade counter
Advising customers
Handling customers’ payments
Dealing with directs
Cold calling existing customers with suggested orders etc.

Stock control
Liaison with suppliers and purchasing stock within the company’s timescale criteria
Receiving stock on to the computer system
Ensuring good rotation of stock, distribution of stock within the branch and of stock transfers to other branches
Ensuring shelf labelling is up to date
Reporting any stock shortages

Health & Safety
Ensuring that rubbish is cleared away daily and not allowed to accumulate
Ensuring all floors and passageways are free from obstruction
Complying with health and safety procedures at all times
Reporting to the branch manager any unlawful behaviour

Developing key sales and negotiation skills within all branch related selling

Basic 40 or 45 hours Monday to Friday between 7:30am and 5:00pm
Saturdays on a rota basis 8.00am – 12.00noon
Some Bank Holidays
Stocktake weekend

Pay & Benefits:
Extensive opportunities for career development
Monthly performance bonus
A generous 25 days basic holiday entitlement, increasing with length of service, plus bank holidays
An additional holiday buy and sell scheme
Health Care Cash Plan
Additional weeks holiday in anniversary years
Contractual sick pay scheme (over and above statutory entitlements) increasing with length of service
Group pension scheme (stakeholder) with matching employer contributions
Free life insurance scheme
Childcare vouchers scheme (tax savings!)
Cycle to work scheme (tax savings!)
Access to a rewards gateway with access to many deals and savings (there really is something for
everyone!) including the following, which will make your competitive salaries go much further:

Salary – £19,000 to £22,000 depending on experience

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