Internal Sales Assistant

Website KellawayBS Kellaway Building Supplies

Due to an internal management development opportunity the following vacancy has arisen:

Internal Sales Assistant – Lockleaze Branch

Kellaway Building Supplies aims to be the Merchant of Choice for Employees, we do this through our culture and safety but also by rewarding our teams for their efforts, commitments and dedication.

Kellaway Building Supplies and the Kellaway Group of businesses are ambitious and have a strong and determined approach to growth.  To support this growth and to achieve our strategic company goals we have many development opportunities available at all levels of the business.

Main Purpose of Job:

  • Management of customer sales ledger
  • Dealing with existing and prospect customers on the telephone and taking orders
  • Resolving queries
  • Building business relationships with key customer accounts
  • Selling to customers over the internal sales desk and trade counter
  • Following up potential leads
  • Cold calling new and existing customers
  • Dealing with suppliers
  • Stock control
  • Covering the sales counter

Main Requirements of Job:

  • Good customer service skills
  • Sales skills and negotiation experience
  • Good telephone manner
  • Experience in general building materials or related industry
  • Good administrative and communication skills

Customer Service

  • Ensuring the highest level of customer satisfaction by delivering and, where possible, exceeding customers’ expectations
  • Dealing promptly and efficiently with queries
  • Building business relationships with key customers


  • Maximising sales/margin
  • Ensuring that all contact with customers is correct and efficient
  • Management of customer sales ledger
  • Taking and processing correctly customers’ telephoned orders
  • Selling to customers over the internal sales desk & trade counter
  • Advising customers
  • Handling customers’ payments
  • Dealing with directs
  • Cold calling existing customers with suggested orders etc.

Stock control

  • Liaison with suppliers and purchasing stock within the company’s timescale criteria
  • Receiving stock on to the computer system
  • Ensuring good rotation of stock, distribution of stock within the branch and of stock transfers to other branches
  • Ensuring shelf labelling is up to date
  • Reporting any stock shortages

Health & Safety

  • Ensuring that rubbish is cleared away daily and not allowed to accumulate
  • Ensuring all floors and passageways are free from obstruction
  • Complying with health and safety procedures at all times
  • Reporting to the branch manager any unlawful behaviour


  • Developing key sales and negotiation skills within all branch related selling


  • Basic 40 Monday to Friday between 7:30am and 5:00pm
  • Saturdays on a rota basis 8:00am to 12noon
  • Some Bank Holidays
  • Stocktake weekend

Pay & Benefits:

  • Extensive opportunities for career development
  • Monthly performance bonus
  • A generous 25 days basic holiday entitlement, increasing with length of service, plus bank holidays
  • An additional holiday buy and sell scheme
  • Health Care Cash Plan
  • Additional weeks holiday in anniversary years
  • Contractual sick pay scheme (over and above statutory entitlements) increasing with length of service
  • Group pension scheme (stakeholder) with matching employer contributions
  • Free life insurance scheme
  • Childcare vouchers scheme (tax savings!)
  • Cycle to work scheme (tax savings!)
  • Access to a rewards gateway with access to many deals and savings (there really is something for everyone!) including the following, which will make your competitive salaries go much further:
  • Access Secret Sales (highly discounted items)
  • Discounted travel and leisure (e.g. hotels, holidays and insurance)
  • Discounted gym membership
  • Discounted cinema tickets
  • Discounted gift vouchers and cards for many high street retailers, supermarkets, restaurants and cafes

Salary – £20,000 to £21,500 depending on experience  

To apply for this job email your details to

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