Yard Customer Service Assistant – Banbury – John Nicholls

John Nicholls Trade Careers

  • Full Time
  • Banbury

Website John Nicholls

Yard Customer Service Assistants x3 

Job Title: Yard Customer Service Assistants x3 

Responsible to: Yard Supervisor in the first instance & Branch Manager if the Yard Supervisor is not available. 

Responsible for: No staff 

Based: Banbury Building 

Hours of work: 7.30am – 5.00pm (Monday to Friday) 08.00 – 12 noon (alternate Saturdays) 

Job Purpose: To assist in all yard duties, to include loading and unloading of customer vehicles and suppliers vehicles. Serve customers and keep the yard clean and tidy. 

Key responsibilities and accountabilities: 

  • Load customer vehicles safely 
  • Unload supplier vehicles safely 
  • Safely operate the forklift truck 
  • Check supplier delivery notes against actual delivered goods received 
  • Ensure all returns have a debit note and supplier return attached, and consult with the Branch Administrator if the relevant paperwork is absent 
  •  Items to return to be stored in the supplier returns bay awaiting collection 
  • Assist the Yard Supervisor/Manager in day to day duties 
  • Ensure the yard area and entrance is kept clean, tidy and safe at all times and ensure that goods are maintained appropriately 
  • Responsible for delivering excellent customer service 

Further responsibilities 

  • Adhere to all company policies and procedures, to include the Company Dress Code Policy, Standards of Performance Policy and Health and Safety Policy. 

Person Specification 

John Nicholls is a family run business that has been established for over 50 years. Whilst the company has expanded over the years with a current turnover of £50 million, the company’s family values remain embedded within the organisation, always ensuring constant delivery in terms of both the quality of its products and its customer service. 

Person specification 

  •  Committed to delivering the best possible customer service 
  •  Must hold a valid Counterbalance Forklift licence 
  •  Report any Health and Safety issues to the Line Manager 
  •  Health and Safety basic awareness required 
  •  Bantam training desirable 
  •  Shunt training desirable 

To apply for this job email your details to hr@johnnicholls.co.uk

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