Yard Customer Service Assistant – Rugby – John Nicholls

John Nicholls Trade Careers

  • Full Time
  • Rugby

Website John Nicholls

Yard Customer Service Assistant

Job Title: Yard Customer Service Assistant
Responsible to: Yard Supervisor in the first instance & Branch Manager if the Yard Supervisor is not available.
Responsible for: No staff
Based: Rugby Building
Hours of work: 7.30am – 5.00pm (Monday to Friday) 08.00 – 12 noon (alternate Saturdays)

Job Purpose: To assist in all yard duties, to include loading and unloading of customer vehicles and suppliers vehicles. Serve customers and keep the yard clean and tidy.

Key responsibilities and accountabilities:

  • Load customer vehicles safely
  • Unload supplier vehicles safely
  • Safely operate the forklift truck
  • Check supplier delivery notes against actual delivered goods received
  • Ensure all returns have a debit note and supplier return attached, and consult with the Branch Administrator if the relevant paperwork is absent
  • Items to return to be stored in the supplier returns bay awaiting collection
  • Assist the Yard Supervisor/Manager in day to day duties
  • Ensure the yard area and entrance is kept clean, tidy and safe at all times and ensure that goods are maintained appropriately
  • Responsible for delivering excellent customer service

Further responsibilities

  • Adhere to all company policies and procedures, to include the Company Dress Code Policy, Standards of Performance Policy and Health and Safety Policy.

Person Specification

John Nicholls is a family run business that has been established for over 50 years. Whilst the company has expanded over the years with a current turnover of £50 million, the company’s family values remain embedded within the organisation, always ensuring constant delivery in terms of both the quality of its products and its customer service.

Person specification

  • Committed to delivering the best possible customer service
  • Must hold a valid Counterbalance Forklift licence
  • Report any Health and Safety issues to the Line Manager
  • Health and Safety basic awareness required
  • Bantam training desirable
  • Shunt training desirable

To apply for this job email your details to spayne@johnnicholls.co.uk.

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